Knowledge Center

Clarkstown Heating and Air Conditioning is your troubleshooting expert and is glad to help you. In addition, Carrier also provides a network of troubleshooting technicians at Carrier Distribution centers across the country. Should we encounter a situation that requires additional factory help, just ask us to contact their Carrier Service Manager for assistance.

And, of course, if you’ve got a question, you can always give Clarkstown a call at . One of our friendly and knowledgeable service technicians will be glad to provide the information you’re seeking.

Home Comfort Guide

Navigating technical information on heating and cooling can make your head spin!

Learn your HVAC basics with Heating & Cooling 101. Or, don’t hesitate to call one of our friendly Clarkstown techs at .

You’d be surprised how much air quality can impact your family’s health and comfort.

Improve your living environment by learning about Health & Air Quality.

Carrier Innovations

  • Infinity
  • Puron Refrigerant
  • IdealHumidity
  • ComfortHeat

Efficiency & Cost Savings

These days, everyone is interested in learning new ways to save money. Increasing the efficiency of your heating and cooling equipment is a great way to do it. You can save on energy costs with efficient Carrier products, and improve their efficiency or the efficiency of your current unit with proper maintenance. Learn how your HVAC decisions can save you some serious money.

Environment

Concerned about the environment? You’re not alone. More and more people these days are making environmentally conscious decisions regarding their heating and cooling. If you want to know more about how to reduce your carbon footprint by selecting the proper furnace and air conditioning, the following link is for you. Remember, proper maintenance is also important for system efficiency!  Learn More

Frequently Asked Questions

Before contacting Carrier, check out our list of Frequently Asked Questions below.

Where can I get parts for my Carrier equipment?

Your expert Carrier dealer is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

I need help troubleshooting a problem with my equipment.

Your Carrier dealer is your troubleshooting expert, and is glad to help you. In addition, Carrier also provides a network of troubleshooting technicians at Carrier Distribution centers across the country. Should your dealer encounter a situation that requires additional factory help, just ask him or her to contact their Carrier Service Manager for assistance.

Where can I find literature about my Carrier products, such as owners manuals, installation guides and product specifications?

Our thorough Service and Support section has complete information with downloadable manuals and guides. Just use the search tool to locate the right literature for your model.

Which Carrier equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Your Carrier dealer can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

What does my warranty cover?

Under the standard factory warranty, Carrier covers the parts, and your installer covers the labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, your Carrier dealer will also be able to provide you with the information.

Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. Your dealer has access to the equipment specifications and can provide you with the actual combination rating for your system.

How can I talk to a factory engineer regarding a problem I am having with my Carrier equipment?

Simply contact your Carrier dealer, who is your expert engineering and technical resource.

What is the life expectancy of my unit?

Dependable Carrier products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, especially including the regularity of routine maintenance. Contact your local Carrier dealer for insight into the remaining lifespan of your system.

Glossary

Unsure about heating and cooling terms? Check out our glossary of commonly used terms below.

And if you have any other questions, be sure to contact one of Clarkstown’s friendly and knowledgeable technicians.

AFUE

Annual Fuel Utilization Efficiency. Indicated as a percentage, your furnace’s AFUE tells you how much energy is being converted to heat. For example, an AFUE of 90 means that 90% of the fuel is being used to warm your home, while the other 10% escapes as exhaust with the combustion gases.

Advanced Reciprocating Compressor

Type of compressor that uses a more efficient process for compressing refrigerant for better cooling efficiency

Air Handler

The portion of your air conditioner or heating system that forces air through your home’s ductwork.

BTU

British Thermal Unit. Used for both heating and cooling, BTU is a measure of the heat given off when fuel is combusted. Or for cooling, it’s a measure of heat extracted from your home. (One BTU is approximately equal to the heat given off by a wooden kitchen match.)

BTUH

A British Thermal Unit (BTU) is the unit of heat required to raise 1 pound of water by 1 degree Fahrenheit. BTUH is British Thermal Units per Hour.

CFM

Stands for Cubic Feet per Minute. A measurement of airflow that indicates how many cubic feet of air pass by a stationary point in one minute. The higher the number, the more air is being forced through the system.

Capacity

The ability of a heating or cooling system to heat or cool a given amount of space. For heating, this is usually expressed in BTUs. For cooling, it is usually given in tons.

Carbon Monoxide

A colorless, odorless, highly poisonous gas produced when carbon-based fuels, such as natural gas, burns without sufficient air nearby.

Compressor

Part of a split-system heat pump or air conditioner’s outdoor unit that controls the pressure applied to the refrigerant, necessary for taking in heat to warm your home with a heat pump or getting rid of heat to keep your home cool.

Condenser Coil

Part of the outdoor portion of a split-system air conditioner or heat pump. By converting refrigerant that is in a gas form back to a liquid, the coil sends heat carried by the refrigerant to the outside.

DB

Decibels (db) are a unit measuring the intensity of noise.

Damper

A type of “valve” used in duct work that opens or closes to control airflow. Used in zoning to control the amount of warm or cool air entering certain areas of your home.

Downflow

A type of furnace that takes cool air from the top and blows warm air to the bottom-commonly used where furnaces must be located in a second-floor closet or utility area.

Ductwork

Hollow pipes used to transfer air from the Air Handler to the air vents throughout your home. Ductwork is one of the most important components of a home heating and cooling system.

EER

Energy Efficiency Ratings (EER) measure the efficiency with which a product uses energy to function. It is calcuated by dividing a product’s BTU output by its wattage.

Electronic Air Cleaner (EAC)

An electronic device that filters out large particles and contaminants in indoor air. It then electronically pulls out tiny particles that have been magnetized, such as viruses and bacteria, drawing them to a collector plate.

Energy Saver Switch

An energy-saver switch causes the air conditioner’s fan and compressor to cycle on and off together, reducing energy use.

Energy Star

Energy Star is a government-backed program helping businesses and individuals protect the environment through superior energy efficiency. Products with the Energy Star rating will be efficient and save cost on energy bills.

Evaporator Coil

Part of a split-system air conditioner or heat pump located indoors. The evaporator coil cools and dehumidifies the air by converting liquid refrigerant into a gas (or vice-versa). A blower moter, typically in a furnace, then moves air over the coil to either heat or cool your home.

Fan Coil

An indoor component of an air conditioner or heat pump system, used in place of a furnace and evaporator coil, to provide change the refrigerant from a gas to a liquid (or vice-versa) and blow air over the coil to cool or heat your home.

HSPF

The Heating Seasonal Performance Factor is a measure of the heating efficiency of a heat pump. The higher the HSPF number, the more efficiently the heat pump heats your home.

HVAC

Term used for Heating, Ventilation, and Air Conditioning

Heat Exchanger

The part of a furnace that transfers heat to nearby air.

Heat Pump

A product that works just like an air conditioner in cooling mode; however, in heating mode, the refrigerant flow is reversed and heat is extrated from the outside air too heat your home.

Horizontal Flow

A type of furnace, installed on its “side”, that draws in air from one side, heats it and sends the warm air out the other side. Most often used for installations in attics or crawl spaces

Humidifier

A piece of equipment that adds water vapor to heated air as it moves out of the furnace. This adds necessary moisture to protect your furnishings and reduce static electricity.

IdealHumidity

IdealHumidity® is Carrier’s proprietary humidity management innovation for maintaining the ideal comfort in a home.

Indoor Coil

See evaporator coil.

Load Estimate

A series of studies performed to determine the heating or cooling requirements of your home. An energy load analysis uses information such as the square footage of your home, window or door areas, insulation quality and local climate to determine the heating and cooling capacity needed by your furnace, heat pump or air conditioner. When referring to heating, this is often known as a Heat Loss Analysis, since a home’s heating requirements are determined by the amount of heat lost through the roof, entry ways and walls.

Low Boy

Low Boy is a type of furnace configuration in which the furnace is lower in height and occupies more floor space.

MERV

The Minimum Efficiency Reporting Value is the standard comparison of the efficiency of an air filter. The MERV scale ranges from 1 (least efficient) to 16 (most efficient), and measures a filter’s ability remove particles from 3 to 10 microns in size.

Matched System

A heating and cooling system comprised of products that have been certified to perform at promised comfort and efficiency levels when used together, and used according to design and engineering specifications.

Operating Cost

The day-to-day cost of running your home comfort equipment, based on energy use.

Outdoor Coil

See condenser coil.

Payback Analysis

Overall measure of the efficiency and value of your home comfort system. By combining your purchase price and ongoing operating costs, a payback analysis determines the number of years required before monthly energy savings offset the purchase price.

PerfectHeat

The PerfectHeat® gas furnaces use a two-stage valve and patented control algorithm allowing the furnace to more closely meet the heating needs of the home. A PerfectHeat heat pump controls the airflow across the indoor coil and controls auxiliary heater banks to deliver warmer, more comfortable air to the home. In both cases the end result is even, consistent heating.

PerfectHumidity

PerfectHumidity® will remove an amazing amount of moisture from indoor air to help eliminate that warm, sticky, uncomfortable feeling you get in high humidity. Add a humidifier and the system provides PerfectHumidity in heating.

Puron Refrigerant

Puron® Refrigerant is an environmentally sound refrigerant designed not to harm the earth’s ozone layer. Federal law requires that all manufacturers phase out ozone depleting refrigerants in the next few years. Puron Refrigerant is approved by the US Environmental Protection Agency as a replacement from Freon 22*.

R-22 Refrigerant

R-22 is a long-time standard refrigerant used in cooling products. R-22 is being phased out in favor of more environmentally friendly refrigerants such as Puron.

Reciprocating Compressor

A type of compressor used in air conditioners that compresses refrigerant by using a type of “piston” action.

Reclaiming

Returning used refrigerant to the manufacturer for disposal or reuse.

Recycling

Removing, cleaning and reusing refrigerant.

Refrigerant Lines

Two copper lines that connect the Condenser (Outdoor) Coil to the Evaporator (Indoor) Coil.

SEER

The Seasonal Energy Efficiency Ratio is a measure of the cooling efficiency of your air conditioner or heat pump. The higher the SEER number, the more efficient the system is at converting electricity into cooling power.

Scroll Compressor

A specially designed compressor that works in a circular motion vs. an up and down piston action.

Serpentuff

Carrier’s exclusive Serpentuff™ Heat Exchanger features a patented polypropylene laminate, so that it extracts nearly all of the heat from the system and makes the most of the energy used.

Setback Thermostat

A state-of-the-art electronic thermostat with a built-in memory that can be programmed for different temperature settings at different times of the day.

Single Package Product

One outdoor unit that contains both a heating and a cooling system.

SmartRecovery

Smart Recovery starts the system in advance to be sure that each zone reaches your selected temperature setting at the scheduled time.

Split System

Refers to an air conditioner or heat pump that has components in two locations. Usually, one part of the system is located inside (evaporator coil) and the other is located outside your home (condenser coil).

Thermidistat

The Thermidistat™ Control monitors temperatures both inside and outside, as well as indoor humidity and adjusts system operation to maintain the temperature and humidity levels set by the homeowner.

Thermostat

Unit that monitors and controls your HVAC system products.

Thermostatic Expansion Valve

A thermostatic expansion valve (TXV) is precision device used to meter the flow of liquid refrigerant entering the evaporator at a rate that matches the amount of refrigerant being boiled off in the evaporator.

Ton

A unit of measure for cooling capacity. One ton = 12,000 BTUs per hour.

Total Home Comfort System-

The ultimate solution to providing you with consistent, customized home comfort, despite the ever-changing weather.

TrueSense Dirty Filter Detection

TrueSense™ dirty filter detection reminds you when it’s time to change your media filter.

Upflow

A type of furnace that draws cool air from the bottom and blows the warmed air out the top into the duct work. This type of furnace is usually installed in a basement or an out-of-the-way closet.

Ventilator

A ventilator captures heating or cooling energy from stale indoor air and transfers it to fresh incoming air.

WeatherArmor Ultra

WeatherArmor™ is a Carrier innovation that protects outdoor units from weather and increases durability.

ZonePerfect Plus

Our exclusive zoning system, designed to work in conjunction with properly matched HVAC products to enhance energy efficiency by as much as 30%.

Zoning

A way to increase your home comfort and energy efficiency by controlling when and where heating and cooling occurs in a home. Programmable thermostats are used to control operating times of the equipment. Dampers are used to direct air flow to certain parts or “zones” of the home.